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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
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V1.10 RC Vacation Mode?
We are experimenting with V1.10 RC and cannot figure out what vacation mode does in the agent settings. Anyone know?
edited August 2015
The vacation mode is not new. It only moves from the admin panel to the agent setting.
As far as I know it does the same like before. This is the text from the help tip:
"If you change the Agent’s status to Vacation Mode, the Agent will not receive any Alerts & Notices nor be available for tickets assignment."
Totally overlooked that. Thanks!!
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