osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Easily make your content beautiful: MailStyler Application
Despite having one of the worst customer service experiences of my life with this company:
I'd like to share a cool tool that works very well with OSTicket. I love OSTicket's canned response features. This is a drag and drop email editor that should work on all email clients. You can create great looking emails very fast. This would also work well for other content like knowledge base articles.
Interestingly enough, they actually use OSTicket if you submit a support ticket. You should know that you should not call the number on the page. You'd actually be directed through about 5 different companies and some of the most incompetent people that you'll ever speak with. But The application itself is made very well.
I'm still working through their support experience and if it goes negatively my next post might actually be just on how to use their free demo application and a script that I would write to help you to use it without having to deal with them. I know that this works because that's what I have been using until I finally got my manager to finish the requisition and get the professional license pack.