osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Client side only, file attachment to ticket causes 'File Upload Error' undefined 403
osTicket version 1.9.9-1-gbe211.38
Web server: nginx/1.0.15
Attaching a file(s) to a new or existing ticket works fine when logged on as an
agent, but is not working on the client side.
Using Chrome(version 44.0.2403.155m), on the client side, when i try to attach a file, I get a pop-up box upon clicking on the 'Create' button preventing the creation of the ticket. It is entitled 'File Upload Error' and inside the box, it list the filename on the top line, "undefined", and "403" at the bottom.
I checked on the server and there are no error log entries are getting created for PHP or nginx.
I tried using IE (v11.0.9600.17959). The ticket gets created, but no file is attached.
Note that when i select the file to be attached, i see the progress bars flash on the screen, then disappear without showing the paperclip icon with filename.
I don't know where to look next. Help!