Help please
Right after having no luck stopping the looping delivery failure notification, i went and wiped the install... started again, uploaded the files again and went through the setup process again. When i completed the setup all was ok for maybe 20 mins then the same tickets that had been created in the old system install and caused problems with the delivery failure notifications started coming through to this new install of osticket?? Everytime it comes back through it creates another ticket with a new ticket number and it always comes in two. Each a copy of the other apart from the ticket numbers are different.
There are no emails stuck in the queue on my mail server so i dont know where these emails are being generated. Im a bit of a newbie when it comes to coding and dont really have much understanding with php/css/mysql. Im guessing they are spawned from remnants of the previous data in the database from the old install and are being generated again every 10 minutes but how do i stop it without having to delete the database and start again?
My system is a windows system, using cloud hosting for the website, OSticket is version 1.6 stable and no mods as yet, PHP is version 5.3. What other information would you need to help me out with this?
*update*
I banned the email address and this has stopped it from creating new tickets but it shows in the logs that it keeps trying to send still.