Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Receiving emails from unwanted sources


As a test I have set up as the Default System Email, I then notice several new tickets created from unrelated emails from, I then created an email filter to blockemails from as I only want to receive tickets externally, but now it's creating tickets from external sources aimed at

I can't figure out why this is happening as I was expecting only creation of new tickets when emails sent to

Am I missing something?



  • I feel like you would need to proved screen shots of your filters, email setup, etc so that we can see what you mean. 
  • Hope this is enough.

  • So to me it looks like:
    • You setup a filter to block any email sent from a user using a email.
    • You also have "Accept all emails: [X] Accept emails from unknown Users" checked.
  • Thanks ntozier

    I was not sure what to do here. So I guess "Accept emails from unknown Users" needs to be disabled?
Sign In or Register to comment.