osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
50% of following emails create new tickets (WTF... no merging possible!)
Seriously guys, who creates a ticket system without the ability to merge tickets? If I'll continue with osTicket, this will be the first patch for my deployment.
Right now, I'm quite unhappy with the existing ticket detection for incoming mails. I forwarded an email with subject "Fwd: m Net [#152884]" and I got ...tara... a new ticket.
I also tried email subjects with [Ticket #129549] and #586838
- sometimes they are attached to the right ticket, sometimes they create a new ticket.
Is there a reliable way to attach incoming mails to a ticket?