Currently in the Agent View for Tickets, I see:Dashboard Users KnowledgebaseOpen (69) My TIckets (43) Overdue (43) Closed (1291) New TicketWhat I would like to be able to do is set up different *filters* and views for different people on the fly based on ticket criteria so that a possible view would be:Dashboard Users Knowledgebase Projects (43) Overdue (0) Closed (1291) New TicketThis would allow for any manager in the system to see what departments are not caught up and to give us a quick click to see what is in each queue. Also, we would like to set a different field (flag?) to mark a ticket as a project. Many tickets that we get are not simple fixes and require outside contractors or inside project development. Although we track that in this system now, we would still like to show those as separate items in the lists.We looked at using the department, but that would mean having one department entry for every flag. We looked at priority, but we would use the priority field to help sort other quasi-support tickets anyway. SLA Plan is the other option we are looking at and have not ruled out yet.