They can also see the ticket because it's moved departments.We're having to take three steps right now:1. Transfer departments2. Reassign to team3. Assign to "No agent assigned"It's a three step process that requires going back into the ticket at each step. Very cumbersome.We have people who are in multiple departments, and across multiple teams. When they see an actual name on it, they assume the name on it is the person who is working on it. We're making extensive use of the team feature, and there is no indicator that the person whose name is on it is not actually working on it anymore, but that it's been assigned to a new team instead.A lot of this I think will end up resolved in 1.10 when we can have people in multiple departments. I'll be able to clean up the excess of teams, but it would still be really nice to remove-assignment-from-ticket-on-department-transfer and remove-person-assignment-from-ticket-on-team-assignment.Is there a better way to do this workflow that I'm missing?