Hello there;Since long time, I'm having problems with the response panel.1- I can't paste HTML code.For example: If I'm trying to paste HTML code:<div class="left"> <div id="text" class="s15 s15_Cntnrj"> <div class="s15_fl s15_ribbon"></div> <div class="s15_fr s15_ribbon"></div> <div class="s15bg"></div> <div class="s15inlineContent"> <div class="s2 s2_WRchTxt1"> <h2 class="font_2"><span class="color_15">{$blog.page_name|stripslashes}</span></h2> </div> </div> </div> <div class="s2 s2_WRchTxt4"> <p class="font_8"> {$blog.page_txt|stripslashes|url2code} </p> </div></div>I get<div> <div id="text"> <div></div> <div></div> <div></div> <div> <div> <h2><span>{$blog.page_name|stripslashes}</span></h2> </div> </div> </div> <div> <p> {$blog.page_txt|stripslashes|url2code} </p> </div></div>All classes are removed and I have to manually write them down again. I run the script as support for Web developing website. Sometimes I need to paste code, and I can't do it with the current editor.I have asked these questions before here: http://forum.osticket.com/d/discussion//how-to-use-html-values-in-the-replies#latest but we didn't come up with a solution.2- That's new issue since I upgraded to 1.9.11.While, I'm writing my response, I notice that the typing pointer is suddenly and randomly moved to somewhere else and I find myself typing somewhere else in the reply. I use a canned response for support."Dear sir; Best Regards"And I start typing my response from the middle. While typing, sometimes, I find myself typing from the beginning of the line or before "Dear Sir;" Sometimes before "Best Regards". All randomly and without warning. My latest notice, that this always happen while saving drafts.Any clues about these issues?Best Regards