Now I understand you a little bit better. You created a custom list and you configured the widget as drop down. Then you used this custom list in a custom form in the ticket details form, right? And when you create a ticket and save this ticket after you choose an entry from this list, the value is not shown when you view in this ticket again, right?In my case this works properly. Do you geht some errors in your web server error log?What PHP-Version and Web-Server do you use?Maybe you should try another browser for uploading screenshots. It could also be possible that you choose some other options as well you didn't mentioned. A screenshot would really make it easier to see those differences in order to replicate this issue with the same settings you choosed (widget configuration, used form, list settings, system information, etc.).