osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Mail to multiple dept but ticket being created only in one of them
I'm using v1.9.4
I have several departments using the same osticket system, with their own mail address.
Sometimes, our customers send e-mail to one department copying another department, but only one of them receive the ticket.
Is this meant to be this way? Can I set it to create the ticket in all the departments in copy?