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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

auto-close and Rate ticket support

1) Auto close open tickets - For example if ticket has been open 72 hours with no reply the ticket closes and client and admin are notified.

2) Follow-up survey - More and more help desk systems seem to be rating tech to improve service.

Frank

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