I'd suggest to read thru the blog post here:http://osticket.com/blog/92Then, afterwards, take a look at this blog post (under Development Roadmap > Multilingual Support)http://osticket.com/blog/111And finally, nicely wrapped up from Jared (@greezybacon - one of the osTicket developers) here in a forum post:http://forum.osticket.com/d/discussion//add-new-language-translate-activate#Comment_93051Cheers,Michael