osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Show open, unanswered, tickets by Department
We're using osTicket to provide support to several departments. I have Departments set up.
Is there a way to show a list of Open tickets that are unanswered, grouped by Departments?
I'm coming from Kayako's eSupport/Resolve and they have this. Without it, it would be very difficult to work efficiently for us.
Any insight appreciated.
TIA - Vijay