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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Filtering Error


I am using osTicket in a sandpit environment with a view to deploying to Live in a month. I've recently upgraded to v1.10 and noticed an error when using Ticket Filtering: Unable to add this ticket filter. Correct error(s) below and try again.

I have populated the mandatory fields, the Filter Rules section indicates I need to set at least one rule.

The filter I want to add is to set all tickets to Closed when they have been in a Resolved status for over 5 days.
I also want to sent an email to users when an Emegency priority call has been raised.

Any ideas.


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