osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Upgrade from 1.6 failed - any help?
I am trying to upgrade my old osticket and have stalled. I hope someone will be able to help.
I took a backup of the database.
First, I tried to update using the update link that Plesk has. That failed.
Then I tried to do it from osticket admin interface. The update process first said the steps as per the attachment "osticket update phase 1". Then it failed. The main email said as per "errors 1" attachment:
and I was getting tens of emails with errors like the "errors 2" attachment
I hope someone knows how to resolve this and look forward to any help. Many thanks in advance.