osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm trying to implement a way to fill a custom list on the window open ticket, based on the authenticated client in the system.
To do this I have created one custom list and filled the column value with description, and the extra column I have filled with the name of the Organization. The idea is to change the function that populates the custom list to filter the content based at extra column bringing only the items where the value of the extra column is equal to the organization's name of authenticated customer.
Someone knows how to change this function? Or where I can change de SQL Select statement?