Is there a diagram or help document that explains the
font-family:"Arial",sans-serif;mso-fareast-font-family;mso-fareast-theme-font:
minor-latin;mso-ansi-language-US;mso-fareast-language-US;mso-bidi-language:
AR-SA">relationship of agents, teams, groups and departments? The same question for managers, overseers and staff? Of a manual that explains ticket flow between these?It would be helpful to setting up these if I knew what these relationships are in osTicket.