All..
I've been tasked with looking at installing OST in our workplace, so I'm hoping someone can advise is this is feasible?We have 30 schools. Each user has their own email address along the lines of Username@SchoolA.blah.uk; Username@SchoolB.blah.ukUnder our current HD system, each user can log a call themselves (and edit/close their own).Each school has an ICT Coordinator, who can log calls for themselves (and edit/close their own), but ALSO view/edit the calls for THEIR school only.Each school is looked after by a GROUP of Technicians (TechGroup1, TechGroup2, TechGroup3)Each IT technician can view/edit calls for ANY school.Can OST be setup so that when a user registers, OST looks at their email address to determine that they are in SchoolA, so they get put into a particular group (SchoolA)?Incidentally - I may be using the wrong terminology here - feel free to replace "group" with "department" or "organisation" :)
Hope that makes sense? We don't have the resource to manually administer the new user registrations into groups, so we really need this to happen auto-magically :)
Cheers,Gerard