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Auto assign organization or company
Is it possible to have a ticket or user be assigned to an organization based the email address they send to or a specific form page?
I am a consulting firm that has multiple companies. I need to be able to organized the tickets as they come in based on the company. I have email piping setup and working. I was wondering if I give them a specific email to send support requests to, whether osticket as some way of automatically assigning them to an organization?
Alternatively I would also like to be able to send them a url to a form that they can use that is specific to their company. when they complete the form they the ticket or user is organized by company which can be a prefilled field or hidden value etc...
I could do a list but I don't want them to have to scroll through a list of all the companies my company supports to find theirs. There must be a way to do this.
I am running osTicket v1.10-RC.2