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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Auto assign organization or company

Is it possible to have a ticket or user be assigned to an organization based the email address they send to or a specific form page? 

I am a consulting firm that has multiple companies.  I need to be able to organized the tickets as they come in based on the company.  I have email piping setup and working.  I was wondering if I give them a specific email to send support requests to, whether osticket as some  way of automatically assigning them to an organization?  

Alternatively I would also like to be able to send them a url to a form that they can use that is specific to their company.  when they complete the form they the ticket or user is organized by company which can be a prefilled field or hidden value etc... 

I could do a list but I don't want them to have to scroll through a list of all the companies my company supports to find theirs.  There must be a way to do this.

 I am running osTicket v1.10-RC.2


  • Since your running v1.10rc2
    I think that you could achieve this either via Ticket Filters
    Agent panel -> Users tab -> Organizations -> Click on the Organization -> Click on the Organization -> Click on Settings -> "Auto Add Members From:" fill out the domain name.

    This isn't something that I have tried to do.
  • That is getting somewhere for sure.  I completely missed that settings area.  

    As for ticket filter, I am having trouble adding rules to new filters.  When I click on the add rule button nothing happens.  Running chrome browser.  I started another thread for that issue though.
  • So is it possible to send each company a link to a specific form that is for that company and has prefilled fields or variables that specify department or organization.

    I am think that maybe by modifying open.php for each company or something like that?
  • OS?
    php version?
    php error logs?

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  • I just ended up creating a custom open.php and dependent files for the individual company that assigns any ticket that is posted from it to a specific department with out user input.  that along with setting up a unique incoming support email address that is also mapped to a department seems to fit my needs.  Thanks
  • Same problem here, clicking "Add a form > Add" will not do anything

    Server: Linux 3.14.79-grsec-hosting-web-3.14 #1 SMP Thu Oct 20 14:47:42 UTC 2016 x86_64
    User: OSX Sierra, chrome

    Apache 2.0

    php version?

    php error logs?
    No request visible under inspect > network. PHP logs not available

    Shall forms be created first?
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