Thank you for your answer.
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This solves my problem partially.
This way, I get another info about the problem which is nice, but what I
need is to show different form based on different choice a customer makes.
For example:
Customer chooses help topic Alpha and selects "access problem"
list, I need to show form like this:
username (required)
password (required)
but if he selects "Alpha" + "Bug" he doesn't need the
username and password fields, only to describe the problem.
Is this possible?
I would like the focus to be on the custom form, not on problem details.
The problem details should be treated as additional comments from my customer.
This is why I would like to have the multi layer help topic selection to be
made first befor filling the forms...
In that way, customer would have to choose one topic - then subtopic which
will finally give him the right form to fill.
Right now, my setup looks like this:
Help topics:
-Web Application 1
----new user (form 1)
----access problem (form 2)
-Web Application 2
----new user (form 3)
----access problem (form 4)
-Materials
----re-stock date (form 5)
----open new material code (form 6)
The workflow should be like this
Help topic choice:
-Web application 1
-Web application 2
-Materials
If he chooses Web application 1, he is offered another choice:
----New user
----Access problem
If he chooses New user user is shown Form 1
If he chooses Access problem user is shown Form 2
And like that for all options.
thanks again for your help,
you are very nice people :)