" I logged in as the primary contact but she still only sees her own tickets. "Correct. They only see tickets created after they were made the primary contact."Equally
if the person who is the primary contact changes or if we add a new
primary contact part way through there doesn't appear to be a way allow
the (bulk) reassignment of collaborators to calls."Correct."It
would be good to have the option to add a tab to the end users ticket
list page IF they are a primary contact for that organisation to display
all tickets for that organisation in the same way that the tab with the
list on is show when viewing the organisation itself.""It would be good to have..." and "In ticket view for agents it would be good to have another..."I agree. Perhaps you should make feature requests for such at github.