Hello Thank You For Your HelpI Have a Question about osTicket (v1.9.12) Can You Help Me to integrate our osticket installation with sms to allow our customers to raise a ticket and receive updates etc via sms as well as email.?
I'm not aware of such a feature yet, so I guess you'd need to do some scripting and source code modifications on your own to achieve this.
There are a few threads about this for old versions that might point you in the right direction. This is not currently a feature, and I do not know anyone running a mod like this with current.
You want to take a look at this repo from some user over at github: https://github.com/sunnyg246/osticketSMSApp
Also, see: https://github.com/drtomasso/osticket-telegram
Not SMS, but also seems to be a nice plugin (haven't tested btw, just sharing the link with you)