osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Upgrading from 1.6 to Most Recent - Help Wanted
Hi everyone, I'm looking for a developer to upgrade my client's ticket system (customized version of osTicket 1.6) to the most recent version.
My client is a law firm. They run this ticket system for the state's prison system. They are not allowed to delete attachments, ever. So, since launching the system in 2009, there are now over 37,000 documents in the attachments folder. It's grown to over 45GB in size.
We've customized this system a bit over the years, mainly by adding/editing custom fields in the ticket forms. We've also customized some form validations so users are required to fill out certain custom fields before being allowed to submit edits, etc.
I'd like help with how best to manage this now and going forward. My client has become unable to access certain attachments because of the sheer amount of time it takes to access the attachments folder.
Some questions I have:
- Will the newest version of osTicket fix this attachments issue?
- During an upgrade like this, what kind of workflow is best? Should the system be taken down, upgrade performed, then taken back live? Or, should a copy be downloaded, upgrades performed, upload new version, then run an update on the system to account for tickets added or updated while the offline copy was being upgraded? Or, something else?
Please help. Willing to pay. Thanks,