osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Change Colour of Tickets with Reply OR Internal Note
I have added the following code to SCP.CSS. This changes the Colour of Tickets in the Open Tickets Q, without any Reply Posted, to Red.
/* CSS TO Highlight tickets not responded to*/
background: rgb(255, 226, 231);
color: rgb(174, 0, 0);
If only an Internal Note has been posted, the Ticket still displays in Red. I would like to change this, so that if EITHER a Reply OR an Internal Note is posted on a Ticket, that it is not seen as "Un-answered". Basically, if the user has posted anything on the Ticket, it should no longer be Red/Bold.
Alternatively, I would like to show tickets with a Reply in one colour, and tickets with an Internal Note in another colour....