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Disconnection from osTicket too soon
Thanks for taking sometime to look at my question
I have installed osTicket on Ubuntu Server with LAMP stack packages
I am having difficulties with the connection. for some reason, the connection dies too son.
Example of the problem:
I open osTicket form the client, login, and open a ticket, I start typing & filling the gaps, suddenly this box pop up:
then when I refresh I get this page
When this happens, I cannot get back to the front page. The web application basically dies, and I end up having to go to the server and restart Apache.
I have tried to update my SSH configuration file to take 99999 seconds to die, but no benefit from doing so,
This problem is preventing me from proposing this to my company, because they won't accept application that dies too soon, not practical, as you know technicians may stay on the page for 30 minutes or longer