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Ticket Creation / Update by Inbound Email
I would like our end users to email our company to create as well as update a support ticket. Right now, tickets are able to be updated as long as the subject line has the ticket number. The problem I am running into is if that is altered, another separate ticket is now created.
Is there a way to have osticket create / update an existing ticket by checking the email address only rather than the ticket number?