In my case, the client interface is offline.
And Im not sending them the id tracking for the issues.
Do it manually is not the best way, is the same than work with a email client, even more difficult because i have to write all the information again...
Well, thank you for you support.
I ll be following the product, to see his progress.
Im a user, and i dont know how to apply the other ways that you explain me before.
Thank you for you time.
Ill keep trying