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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Adding users from Active Directory

I am using the the ldap authentication plugin and successful message. Now I was looking for "staff" tab to start adding users but I was not able to find it in this version. I left admin view and went to the agent view. From here I tried to add users but when i start add users the information does not populate. Please help point me in the right direction. Thank for all your help in advance.
using version os ticket 1.9.12
php 5.28
window 2012 IIS 8.5 server



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