osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] New Company Name = New URL = New osTicket Installation with old database information
Effective the start of the year, our company rebranded itself and that meant our old website address is now being redirected to our new address; however, I have not installed osTicket to the new site yet and now that I've used osTicket for a couple of years, I wanted to install it to its own subdomain instead of to a subdirectory, i.e., I want to install it to support.digonsystems.com instead of digonsystems.com/support. I also don't want to lose our ticket history and user base, so I planned to reuse the MySQL database instance we have been using.
I assume there will be some bumps in the road doing this. My biggest concern is being able to login post installation to make the necessary changes from within the GUI. Should I expect this to be a problem? Should I make some changes to the database directly first? What should I expect in the way of installation issues?