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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can't create a new User

At first, sry for my english. 

Everytime i try to create a new Ticket and then i will create a New User i recive this Error message:


I have follow Versions:

OS Ticket: 1.9.12 (19292ad)
Server Software: Microsoft-IIS/7.5
MySQL-Version: 5.6.23
PHP-Version: 5.6.12

Thx for the help


  • Have you checked your php log for errors?
    How exactly do you create a user or a ticket?
    A detailed step by step info would be helpful for troubleshooting.
  • edited February 2016
    Must Check full log file there must be error , otherwise this problem couldn't persist,
    so please check log and remove errors,
    Thanks , :)



    Moderator edit: I deleted the spam / advertising at the bottom of your post. 

    Please don't advertise any websites / services here when they're totally not related to the issue or osTicket at all - otherwise we have to ban your account. 

    Thank you.

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