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Delete User but Retain Tickets


I am running osticket version I was wondering if there was a way to delete a user, but retain the tickets they entered?

I was interested in keeping these for statistics and the information saved in them.



  • Yes, but it would likely break things if you simply deleted the user.

    [after making a DB back up]
    What I would probably try doing is create a user called "archived".
    change ownership of all tickets of "John Doe" to "Archived".
    Then Delete the user "John Doe".
    Note: you would lose the name/email of the person that originally opened the ticket.
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