Dear All,
I've setup email rule in ticket filter please let me know I've configured correctly.
Thanks,
Mohan K.
Sorry OST version 1.9.5v and what is "Exclusion Order" in ticket filter?
Looks ok to me, although you should probably check "Stop processing further on match".There is no "Exclusion Order" in tickets. Do you mean Execution order?
Yes, sorry for misspellings.
The execution order is the order in which the filters are run.
This is done. Please close the request. Thanks for your support.