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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Rolling back

Is there a way to roll back from 1.10RC2 to 1.9.12?

I did a couple of dummy runs but each time it seems to break user logins lol.

1.10RC2 seems pretty cool but its lacking some sort features me and my team like in 1.9.12


  • Rolling back is pretty easy:
    - Restore the backup you took from the database.
    - Restore the backup you took from the osTicket installation directory.
    - Done :)
  • I don't have a backup of the 1.9.12 database unfortunately.  I only have 1.10RC2 backup,  I take it loads of changes need to be made to this to get it to work?
  • You should always backup your DB and site prior to performing an upgrade.

    It's not impossible to revert, but you would have to figure out all the DB changes that took place and reverse them.  So... I hope you know MySQL.
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