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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Respond via Email (how-to setup?)

Hello community,
I am trying to figure out how to allow users to respond via email.  Most of our helpdesk clients aren't going to the portal, so when we look back at tickets, it just shows our responses (which emails them), they respond via email and it just sends us an email, but does not post to the OS ticket.

Also, how to you setup automatic ticket creation via email?

Thank you,
David

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