I recently installed OS Ticket for a dry run. I have emails setup as needed and in the grand scheme we would like to have OS Ticket handle multiple incoming support email addresses. Those support email addresses would decide which group of agents can see/answer the tickets.I have a disconnect on the Departments, groups to agents.Right now I created a department called Dept1, with group access of Dept1 Group. The Dept1 Group has permissions to create, edit, replay, etc to tickets. I have agents in this group, but they cannot see the tickets coming in from the support email address. Is there somewhere tickets need to be assigned to a group ?If I move the user or give the Dept1 Group access to the Support (default) department, then I can see the new tickets. Why can't my new group see them?Thanks