Hi, can anyone please help. I tried disabling the requirement to add a comment when transferring a ticket to another department according to the suggestions at this link, http://forum.osticket.com/d/discussion//help-with-disabling-transfer-and-assignment-comments, but it doesn't seem to be working for me. I am running Osticket v.1.9.12.The suggestions were to comment out the lines below in /scp/tickets.php:For assigning tickets://elseif(!$_POST)// $errors = 'Assignment comments required';//elseif(strlen($_POST)<5)// $errors = 'Comment too short';For transferring tickets://Transfer message - required.//if(!$_POST)//$errors = 'Transfer comments required';//elseif(strlen($_POST)<5)//$errors = 'Transfer comments too short!';So I'm thinking the above lines don't affect the department transfer comment requirement?Thanks for your help.