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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Mail not Change the Ticket Status

Hi i don´t know how i can config the osticket to:

When a customer answer the ticket by mail the ticket must change the status. Is possible??

And how i can see in agent view the ticket´status

PD: sorry for my english 

Comments

  • Sorry i have  v1.9.12 
  • Q: When a customer answer the ticket by mail the ticket must change the status. Is possible??
    A: This is not a feature of osTicket at this time.,
  • Maybe I don't understand the question based on how it is worded....

    But if the question is

    Can the end user re-open the ticket with an email response?
    YES,   Manage/Lists/Ticket Statuses/Items  Edit closed status    Check box Allow reopen by end user and choose open status desired.....


    I hope that helps.....  But if the question was meant to ask "Can we change ANY ticket status based on email response?"  It would be as Ntozier said NO, only a closed status but not ANY status.
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