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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket history

Hi everyone,

how to enable the ticket history for the users, i tried to open a support ticket myself, I opened many with the same mail but i cannot see something like it.

Thanks.
Teo.

Comments

  • Users log into the ticket system using their username and password.  And they can see all their tickets.
  • Hi thank you for your reply, i dont use the log-in method, they are just logged in on reply... is there a way to have it as well?
  • No.  It's one or the other.  If they use their accounts they see their tickets.  If they do not, then they do not.
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