osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Upgrade from 1.7.2 to 1.9.12
Is there a recommend way of upgrading from 1.7.2 to 1.9.12? E.g. first upgrading to v1.8.12 then to v1.9.12 or should a direct upgrade run smoothly?
Sure, I will backup my files and database.