Is there a recommend way of upgrading from 1.7.2 to 1.9.12? E.g. first upgrading to v1.8.12 then to v1.9.12 or should a direct upgrade run smoothly?Sure, I will backup my files and database.
http://www.tmib.net/how-upgrade-osticket-17st-172Not the same version numbers but the basics are the same.