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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Upgrade from 1.7.2 to 1.9.12

Is there a recommend way of upgrading from 1.7.2 to 1.9.12? E.g. first upgrading to v1.8.12 then to v1.9.12 or should a direct upgrade run smoothly?

Sure, I will backup my files and database.

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