Dear AllEvery time when a user goes for a advanced search and types a keyword into the Keyword - Optional Field, OSTicket somehow crashes. CPU goes up to almost 100%. agents cannot login anymore. After killing the process and restarting mysql service everything works.does anyone know where this optional field can be changed to referenze e.g. Username or email or.....is there a way how to hide this field?thank you for any idea and solutionbledimirp.s. what is in useOsticket 1.9.12 stablemysql 5.7