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Transfered tickets to other depts still showing in my control panel
I am having a weird problem that I'm not sure how to solve:
Let's assume I have one "Customer Service" group with two departments : Sales and Billing
When an agent in Sales receives a ticket meant for Billing, they transfer it to Billing.
But now, the ticket is still visible to the Sales agent and the Billing agent. Is this the way it's supposed to work?
If I want the ticket to dissapear from my Sales panel and show ONLY in the receiving department, what do I need to do?
I've already checked this option in each department:
" Restrict ticket assignment to department members"
What else should I look for?