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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Rename the ticket status

I want to rename the ticket status, insteadof (open,closed) I want to use another status names.
Which file should I edit ?
Thank you.


  • Depends on the version of osTicket.

    In more recent versions:
    Admin panel -> Manage -> Lists -> Ticket Statuses -> Items
  • Thank's for replying,
    I can't rename it from the admin panel,I am using v1.7 btw.
    I am sure that the file is located in /include folder but I can't tell which one.

  • 1.7.x is supported anymore. You should really upgrade.
    In older versions this is stored as an enum in the ost_ticket table in your database.
    Changing it would probably have some serious repercussions if you do not upgrade.,
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