Hi, I want to rename the ticket status, insteadof (open,closed) I want to use another status names.Which file should I edit ?Thank you.
Depends on the version of osTicket.In more recent versions:Admin panel -> Manage -> Lists -> Ticket Statuses -> Items
Thank's for replying,I can't rename it from the admin panel,I am using v1.7 btw.I am sure that the file is located in /include folder but I can't tell which one.
1.7.x is supported anymore. You should really upgrade.In older versions this is stored as an enum in the ost_ticket table in your database.Changing it would probably have some serious repercussions if you do not upgrade.,