osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Restrict the Users/Customer Portal to a fixed number of Closed Tickets
I have searched the web and the forum. I have seen number of people discussing why and why not to restrict the number of closed ticket that a user/customer can see, but I had not seen any solution. This has been a business decision made by our management for many business reasons. I just have the task to find a way to do it.
Currently using v1.10rc
I have poked my head around the \include\client\tickets.inc.php, but did not see where I or how I could put limit on closed tickets returned.
They would like to limit the user/customer's closed tickets to the last month or last XX number of closed tickets.
Anyone tried to do this? Or can anyone tell me how to do this?
Please, I am not wanting to argue the rights or wrong of dong this, I just need a solution.