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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Editing the "Drop files here or chose them" text


First things first:

osTicket Versionv1.10-rc.2 (231f11e) —  Up to date
Web Server SoftwareApache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.6.15
MySQL Version10.1.10
PHP Version5.6.15

I'm trying to see if I could make it possible to drag and drop attachments directly from an outlook e-mail to the ticket. Based on googling it seems this is not possible at the moment, but it would be nice if it was. Attached a screenshot of the error when a user tries to do it.

So instead of getting that working, I would like to edit the "Drop files here or chose them" text in the reply box to also say (drag and drop from an e-mail doesn't work) or something along those lines, but for the life of me I can't find where that piece of text is. 

Thanks in advance,


  • Correct you cannot drag and drop them from an email (or at least not with any email client or web browser I know of)  but you can drag and drop the actual file.

    The area of the code you are looking for is:
    Line 3607
                    __('Drop files here or %s choose them %s'),
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