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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

multiple combos/drop down menu on Ticket Details/Form

Helo,

how do i custom my form on ticket details to select multiple dropdown menu for example select department & after that sub-ategories from department will show the list of section under that department.

Thank You

Comments

  • You haven't told us what version of osTicket you are running so I will presume that it is current (1.9.12).

    Go to Admin panel -> Manage -> Lists.
    Create a custom form for each grouping of items.

    Go to Admin panel -> Manage -> Help Topics
    Add the appropriate list to each Help Topic.
  • sorry..here my osticket i info..
    osTicket Version v1.9.12 (19292ad)
    Upgrade
    — This osTicket version is no longer supported. Please consider upgrading
    Web Server Software Apache/2.4.10 (Win32) OpenSSL/1.0.1i PHP/5.5.19
    MySQL Version 5.6.21
    PHP Version 5.5.19

    i will try 1st from your advise..
  • pls advise how to make it...
    osticket_dropmenu.jpg
    1262 x 775 - 140K
  • 1. Create a custom form for each grouping of items.

    Go to Admin panel -> Manage -> Lists.
    Click Add new custom list.
    Give it a name.
    Click on Items.
    add your custom items.
    Click Add List.

    2. Repeat this for each grouping or items.

    3. Create Custom forms and add your list(s).
    Go to Admin panel -> Manage -> Forms
    Click Add New Custom Form
    Give it a title
    (optional) give it instructions
    Give it a label
    Select the custom list in the drop down.
    Select your desired visibility level.
    give it a variable name.
    Click Add Form.

    4. Add the appropriate list to each Help Topic.
    Go to Admin panel -> Manage -> Help Topics
    Click on the first help topic you want to edit.
    Click on Custom Form drop down and select the form you made for this Help Topic.

  • success..tq..
This discussion has been closed.