Helo,how do i custom my form on ticket details to select multiple dropdown menu for example select department & after that sub-ategories from department will show the list of section under that department.Thank You
You haven't told us what version of osTicket you are running so I will presume that it is current (1.9.12).Go to Admin panel -> Manage -> Lists.Create a custom form for each grouping of items.Go to Admin panel -> Manage -> Help TopicsAdd the appropriate list to each Help Topic.
sorry..here my osticket i info..osTicket Version v1.9.12 (19292ad)Upgradeā This osTicket version is no longer supported. Please consider upgradingWeb Server Software Apache/2.4.10 (Win32) OpenSSL/1.0.1i PHP/5.5.19MySQL Version 5.6.21PHP Version 5.5.19i will try 1st from your advise..
pls advise how to make it...
1. Create a custom form for each grouping of items.Go to Admin panel -> Manage -> Lists.Click Add new custom list.Give it a name.Click on Items.add your custom items.Click Add List.2. Repeat this for each grouping or items.3. Create Custom forms and add your list(s).Go to Admin panel -> Manage -> FormsClick Add New Custom FormGive it a title(optional) give it instructionsGive it a labelSelect the custom list in the drop down.Select your desired visibility level.give it a variable name.Click Add Form.4. Add the appropriate list to each Help Topic.Go to Admin panel -> Manage -> Help TopicsClick on the first help topic you want to edit.Click on Custom Form drop down and select the form you made for this Help Topic.
success..tq..