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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

new ticket auto respone not working


i have a problem with new ticket auto response msg (email notify). email not send to client email but working well send to system admin/agent email. the response email just only not send to client/end user who create new ticket..FYI, my company email using smtp..please advice..maybe something missing...

Thank you


  • You haven't really provided us with enough information to assist you.  Please help us to help you by reading and following the posting guidelines located in this thread:  Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Version of osTicket?
    Have you checked:
    The mail logs on the mail server to see if its being sent?
    The spam / junk box on any spam firewalls and the end users client?
    Admin panel -> Settings -> Autoresponder?
    Admin panel -> Agents -> Departments -> The department that the ticket ends up in -> Autoresponder?
    Admin panel -> Manage -> Ticket Filters?
    Admin panel -> Manage -> Help Topic -> Auto-response?

  • sorry for not give enough information..below is my osticket info :

    osTicket Version v1.9.12 (19292ad)
    — This osTicket version is no longer supported. Please consider upgrading
    Web Server Software Apache/2.4.10 (Win32) OpenSSL/1.0.1i PHP/5.5.19
    MySQL Version 5.6.21
    PHP Version 5.5.19

    before this all mail notify function well..i have no idea...

  • What do you mean by "before this all mail notify function well"
  • before this..mail notify do not have any problem to send auto response to client..maybe i have click something that make an email notify not send to client..
  • is that any missing??see attachment

  • please succesfull recvice notify to system admin that received new ticket from client..refer attachment...but client do not recieved any notify email..i have check on system log..nothing error occur...
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