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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email fetching set up specifics

Comments

  • I just worked from this and got it working

  • edited April 2016

  • @JimVT Why are you posting... then editing your posts and leaving them blank?
  • Hi Ntozier,
    It's not me! I type something and hit Post Comment and bam! it shows up blank and I cannot edit it. Something is wonky with the discussion board.
    j
  • What browser are you using?
    (Also I note that it didn't happen to this response)
  • Hi Ntozier,
    I am using Firefox.
    It only happens sometimes. Oddly enough, when I signed in today this comment field was populated with my exact same message that i last posted. Odd stuff.
    Where you able to see my original question in this thread?
    Thank you,
    j
  • No.   There is no text in the original post.

    The forums save drafts of what people type in I have that happen to me fairly often (but then I am also on the forums 5-6 days a week).
  • My question is about setting up the email fetching. I think to set up email fetching  I have to go Admin > Emails > Emails > select the email account and in the "Fetching Email via IMAP or POP" section and tick the Enable button.
    Then in Admin > Settings > Emails in the "Incoming Emails" section I also have to tick the Enable option.
    Now, in this same section if I do NOT tick the Fetch on auto-cron option I must use an external cron job to fetch emails right?
    Or, I can tick the Fetch on auto-cron option and osticket will use its internal cron option to fetch the emails.
    Is that correct?
    Thank you,
    j
  • Q: Now, in this same section if I do NOT tick the Fetch on auto-cron option I must use an external cron job to fetch emails right?
    A: Yes.

    Q: Or, I can tick the Fetch on auto-cron option and osticket will use its internal cron option to fetch the emails.
    Is that correct?
    A: Yes.  But it only triggers when staff are logged in and active.
  • Ok, so click both Enables and then decide to use auto cron or an external cron. Got it. Thank you.
    j
  • Yup.  You should really use [external] cron though.  auto cron is not recommended.
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