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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket number

Hello! i am searching to check how is generate ticket number but anything yet. I want to have the same number for id and the number of the same ticket!


  • edited April 2016
    This does not appear to be a suggestion or feedback.

    Admin panel -> Tickets -> change the settings for:
    Default Ticket Number Sequence:

    Note you will have to of course not have any tickets in the database or set the next ticket number (Manage) to the next available id.

    Moderator note: moving thread to Installation and Setup help.

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