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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email variable not working in Link

osTicket Version v1.9.9-1-gbe2f138 (be2f138)
Web Server Software Apache/2.4.7 (Ubuntu)
MySQL Version 5.5.44
PHP Version 5.5.9-1ubuntu4.14

When I get the email from the "Response/Reply Template" it seems to be an HTML email but when I mouse over the link that says Ticket I do not get the URL I get the %{recipient.ticket_link} instead of the URL.When I click on it nothing happens. Any help would be most appreciated. 

image

This is how my template looks
image

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