osTicket Version v1.9.9-1-gbe2f138 (be2f138)Web Server Software Apache/2.4.7 (Ubuntu)MySQL Version 5.5.44PHP Version 5.5.9-1ubuntu4.14When I get the email from the "Response/Reply Template" it seems to be an HTML email but when I mouse over the link that says Ticket I do not get the URL I get the %{recipient.ticket_link} instead of the URL.When I click on it nothing happens. Any help would be most appreciated. This is how my template looks